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Case Study

How EJF Real Estate Transformed Operations with HOAi

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Real Results with HOAi

90 %+ Reduction in invoice processing time
$ 10000 Per month in labor savings
20 % Inbound email triage handled by HOAi
1000 + Labor hours expected saved in 2026 budgeting
ejf

EJF Real Estate Services, Inc.

Headquarters: Washington D.C.

EJF Real Estate Services, a third-generation, family-owned management company, has been a valued Vantaca partner for many years. Headquartered in Washington, D.C., with operations extending across the greater DMV area, EJF manages over 650 associations and 35,000+ doors. Their longstanding relationship with Vantaca has supported their rapid growth, enabling operational excellence and innovation at every stage.

With a deep focus on client service and technology, EJF continues to lead the way in modernizing community management, most recently by embracing Vantaca’s HOAi AI Agents to drive even greater efficiency and performance across their business. 

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The Challenge

  • Processing nearly 15,000 invoices monthly 
  • Virtual team spread across three countries, complicating communication and workflow
  • Manual and repetitive tasks slowed efficiency
  • Client service team spent too much time on simple inquiries
  • Frequent escalations to property managers for basic issues
  • Invoice processing was tedious, error-prone, and time-consuming

The Solution

  • Adopted HOAi’s research tool to support their virtual client service team
  • Helped team members unfamiliar with local condo policies find accurate answers quickly
  • Enabled first-contact resolution by allowing staff to easily reference bylaws and house rules
  • Improved first-call resolution rate significantly boosted resident satisfaction
  • Led to a noticeable increase in five-star reviews

 

PeterGreeves

“It was a very tedious, labor-intensive process. Now, with HOAi, those 15,000+ invoices are processed, with a higher degree of accuracy, within minutes.”

Peter Greeves CEO, EJF Real Estate Services, Inc.
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Future-Ready: How EJF Is Scaling Smarter with HOAi

For EJF, HOAi is more than a tool—it's a strategic advantage.

With future plans to implement AI in budgeting, client onboarding, and financial reporting, EJF stands as a model for how forward-thinking companies can embrace AI to optimize costs, elevate employee roles, and improve the customer experience across the board. 

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