Vantaca Data Privacy Statement

Last updated December 2025  

PRIVACY POLICY

This Privacy Policy describes how Vantaca, LLC and all subsidiaries and affiliates (“we”, “us”, or “our”) handles personal information that we collect from users who have registered an account with us or otherwise interact with our websites, applications, and any other sites or services on which a link to this Privacy Policy is displayed, through our marketing initiatives, and in connection with other interactions with you (collectively, the “Service” or “Services”).

This Privacy Policy does not apply to any information we collect pursuant to agreements to provide services to our customers, including information about our customers’ employees, customers, residents, tenants and other users, collected through the software, professional services, or applications that we make available to our customers. Our collection and processing of such information is governed by our Data Processing Addendum.

I. General

1. Personal information you provide:
   • (a) Identity and contact information, such as your first and last name, email address, username and password, address, and telephone numbers.
   • (b) Payment and transaction information, including your account details, mailing address, past purchases, and other transactions. We may or Our third-party payment processors collect your payment card information and billing information to process your transactions with us.
   • (c) Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
   • (d) Marketing information, such as your preferences for receiving communications about our Services, and details about how you engage with our communications.
   • (e) Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
2. Information we obtain from third parties:
   • (a) Third-party login information. When you link, connect, or log in to our Services with a third-party service (e.g., Google, Apple), you may direct the service to send us information controlled by that service or as authorized by you via your privacy settings on that service.
   • (b) Social media information. We may maintain pages on social media platforms, such as Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use, and processing of your personal information. You or the platforms may provide us with personal information about you through the platform, and we will treat such information in accordance with this Privacy Policy.
   • (c) Other sources. We may obtain personal information from other third parties, such as marketing partners, publicly-available sources, and data providers.
3. Automatic data collection. We and our service providers may automatically log information about you, your computer or mobile device, and your interactions over time with our website, our communications and other online services, such as:
   • (a) Your actions on the Services, such as pages or screens viewed, interactions with certain tools and features, how long was spent on a page or screen, browsing history, navigation paths between pages or screens, account and profile settings, information about activity on a page or screen, access times, and duration of access.
   • (b) Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, and radio/network information (e.g., WiFi, LTE, 4G).
   • (c) Email open/click information. We may use pixels in our email campaigns that allow us to collect your email and IP address as well as the date and time you open an email or click on any links in the email that we may send to you.
4. We use the following tools for automatic data collection:
   • Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand website user activity and patterns. For example, Google Analytics collects information about how users use our website, which we then use to compile reports that disclose trends without identifying individual visitors, and help us improve our website. For more information on Google Analytics, click here.
   • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
   • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

II. How We Use Your Personal Information

1. Providing our Services. We use personal information to operate, provide, operate, maintain, secure and improve our Services. This includes using your personal information to:
   • (a) Create, maintain, and administer your account on the Services and manage your subscriptions and transactions.
   • (b) Provide the features of the Services you use, including to allow you to pay HOA fees, submit work orders, and to facilitate interactions between home owners and HOAs.
   • (c) Communicate with you about our Services, including by sending you announcements, updates, security alerts, and support and administrative messages.
   • (d) Respond to your requests, questions, and feedback.
2. To develop and improve the Services. We use personal information to monitor use of our Services, analyze the functioning of our Services, improve the Services, and develop new products and services, including by studying use of our Services. As part of these activities, we may use your information to troubleshoot, address errors and concerns, and confirm that the Services are functioning correctly. We may also create aggregated, de-identified or anonymous data from personal information we collect, which we may use and share for our lawful business purposes, including to analyze and improve the Services, and promote our business.
3. For marketing and advertising. We and our advertising partners may collect and use your personal information for marketing and advertising purposes, including:
4. Direct marketing. We may send you direct marketing communications as permitted by law, including by email. You may opt-out of our marketing communications as described in the “Opt-out of marketing communications” section below.
5. Compliance and protection, including to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; to protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims), including by monitoring the safety and integrity of content on the Services; to audit our internal processes for compliance with legal and contractual requirements and internal policies; and prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks, identity theft, and illicit uses of the Services.

III. How We Share Personal Information

• 1. Affiliates.  We may disclose your personal information to our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• 2. Service providers. We share personal information with service providers that help us operate the Services, such as hosting services, cloud services, information technology services, email communication software and email newsletter services, advertising and marketing services, payment processors, AI services, customer relationship management and customer support services, and web analytics services.
• 3. Advertising partners. We share information with third parties, such as advertising companies, social media providers, search engines and data providers, for interest-based advertising and other marketing purposes. These third parties may use the information we share to develop and improve their services, including to improve their ability to target ads on our and their other clients’ behalf. To learn about your choices, please see the “Your Privacy Rights and Choices” section below.
• 4. Professional advisors. We may disclose personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
• 5. For compliance, fraud prevention and safety. We may share personal information for the compliance, fraud prevention, and safety purposes described above. 
• 6. Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.
• 7. Other third parties at your direction or with your consent.

• 1. Personal information requests: In certain circumstances (including based on where you are located), you may have the following rights in relation to your personal information:
  • (a) the right to learn more about what personal information of yours is being processed, how and why such information is processed and the third parties who have access to such personal information. We have made this information available to you without having to request it by including it in this Privacy Policy;
  • (b) the right to access your personal information;
  • (c) the right to rectify/correct your personal information;
  • (d) the right to restrict the use of your personal information where permitted under applicable law;
  • (e) the right to request that your personal information is erased/deleted where permitted under applicable law;
  • (f) the right to data portability (i.e. receive your personal information or have it transferred to another controller in a structured, commonly-used, machine readable format) where permitted under applicable law; and
  • (g) the right to object to processing of your personal information or to direct us not to share your personal information with a non-affiliated third party where permitted under applicable law.
  • (h) Where we rely on your consent, you may withdraw your consent at any time.

To make a request, please email us as provided in the “How to contact us” section below. We may ask for specific information from you to help us confirm your identity. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination. In addition, where you have provided your consent to processing for the purposes indicated above, you may withdraw your consent at any time (or otherwise exercise your aforementioned rights in relation to your personal information) by contacting us below(see contact details below).

2. Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions contained in the marketing communication we send you. You may continue to receive service-related and other non-marketing emails.
3. Limits On Your Privacy Rights and Choices: In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the “How to contact us” section below.
4. Limit online tracking. There are a number of ways to limit online tracking, which we have summarized below. Please note that these tools are not associated with us and we cannot guarantee that they work as their providers advertise them:
   • (a) Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allaboutcookies.org/.
   • (b) Using privacy plug-ins or browsers. You can block our websites from setting cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
5. Advertising industry opt out tools. You can also use these opt out options to limit use of your information for interest-based advertising by participating companies:
   • (a) Digital Advertising Alliance for Websites: aboutads.info and https://www.aboutads.info/appchoices (for mobile opt outs);
   • (b) Network Advertising Initiative: networkadvertising.org
6. Platform Opt-Outs. You can also use the opt-out features offered by third-party advertising platforms, such as:
   • (a) LinkedIn opt-out
   • (b) Google opt-out
   • (c) Facebook 

Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

7. Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Our website may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and disclosure of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.

VI. Data Retention

We retain your personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of such information, the potential risk of harm from unauthorized use or disclosure of such information, the purposes for which we process it, and the applicable legal requirements.

VII. Security

We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information. In the event that we are required to notify you about a situation involving your data, we may do so by email or telephone to the extent permitted by law.

VIII. Children

The Services are not directed to children, and you must be over 18 years old to use our Services. If we learn that we have collected personal information from a child without the consent of the child’s parent or guardian as required by law, we will delete it.

IX. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website. Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on our Services (or as otherwise indicated at the time of posting). In all cases, your continued use of the Services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Please direct any questions or comments about this Policy or our privacy practices to https://www.vantaca.com/contact/.

You can also contact us at:

Vantaca, LLC
7040 Wrightsville Ave.
Wilmington, NC 28403