Headquarters: Seminole, Florida
The Solution: A Partner That Delivers
With Vantaca & HOAi, Resource Property Management finally found a software partner that listens. After years of struggling with dual systems and unfulfilled promises, Vantaca delivered immediate impact. They cut RPM’s financial close time in half and gave their team the tracking and workflow capabilities they'd been requesting for years. Most importantly, Vantaca maintains an ongoing dialogue about improvements, continuously enhancing the platform based on customer feedback.
Key Challenges Included:
- Dual system inefficiency: RPM was juggling two separate software providers that didn't communicate efficiently, requiring dual logins and causing slow data flow.
- Slow financial close: Financial statements took 20+ days to produce, often missing their target date of the 20th and frustrating board members.
- Unfulfilled promises: Previous software provider showed no desire or urgency to deliver on requested improvements, leaving needs unmet.
- Staff frustration: A company-wide survey revealed software limitations were the #1 complaint, with the team unable to get what they needed to do their jobs effectively.
- Limited tracking capabilities: RPM couldn't monitor workflows, budgets, and operational aspects that were essential for efficient management.
“One of the reasons we moved to Vantaca was because our old software company just didn't seem to have the desire to do the wish list items, the improvements. Things were promised, but they were never delivered. However, there's always an open dialogue with Vantaca about how they’ll accommodate what we're looking for. And that's invaluable.”