Headquarters: Winter Garden, Florida
The Challenge
Before Vantaca & HOAi, the Aspire team was bogged down by manual processes. The team spent over 100 hours monthly on financials alone, manually emailing and filing records for 5,000 homeowners.
Additionally, insufficient record keeping meant that the organization lacked transparency with their boards on critical tasks like service request follow-ups.
Key Challenges Included:
- Manual communication processes: The Aspire team had to manually send emails to 4,500 homeowners, leading to significant inefficiencies in outreach and communication.
- Time-consuming financial management: The team spent 105 hours per month on financial tasks and an additional 100 hours annually on year-end financials, diverting focus from strategic priorities.
- Inefficient record keeping: Every email had to be converted to PDF files, printed, and filed to individual owner folders.
- Limited Transparency: Board members couldn't see active progress on service requests.
- Login Issues: Supported at least 10 resident login request issues a day.
“Not only does Vantaca & HOAi make us look more professional, but it also gives better answers to all of our homeowners and boards than we have the time to do. It saves our team at least 40 hours a week. I can't recommend it enough.”