12 KPIs Every Community Association Management Business Should Know

Unlock the secrets to data-driven success! It's time to leverage the power of data and analytics to stay ahead of the competition and meet the evolving needs of your customers.

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Inside this ebook, you'll explore the five crucial categories of KPIs that are vital for community management success:

Customer Satisfaction: Discover how to ensure client happiness and meet their needs with KPIs like client retention and customer satisfaction.

Financial Health: Track KPIs such as profitability, budget variance, and on-time payments/delinquency rate to ensure your company's financial stability and success.

Human Resources: Assess employee satisfaction and retention rates to identify and address issues that can impact your workforce and overall company performance.

Operational Efficiency: Measure KPIs like employee productivity, average time to close work orders, and scale to streamline processes and optimize efficiency.

Sales & Growth:

Analyze KPIs such as win/loss rates for new communities and growth to expand your business, enter new markets, and maximize profitability.