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Case Study

How Silverleaf Made Growth Predictable

Vantaca set the rails; HOAi lifted the pace for big growth without the trade-offs. 

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600 % community growth
0 :03 phone wait times for homeowners
500 hours saved during budget season
4000 + tasks completed by AI in first 60 days
SilverLeaf

 

Challenge

In 2017, Silverleaf was a lean team with big ambitions—but work lived across their management software plus email threads and side conversations. Manual steps and manager workarounds wouldn’t hold up under aggressive growth.

They needed one reliable way of working.

 

Key Challenges Included:

  • Keep processes simple, efficient, and consistent across every community 
  • Eliminate repetitive tasks that pull managers away from boards and homeowners 
  • Support rapid scaling without 1:1 headcount increases 

The Results: 

  • Onboarded 51 acquired associations in year 1— on plan.

  • 600% portfolio growth — without sacrificing resident experience.

  • 1000s of homeowner calls fully resolved by AI per month

  • Budgeting prep dropped from 3 hours to 1 hour per association

  • In the first 60 days, HOAi completed 4,000+ tasks and saved 400+ hours of busywork 

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“We standardized on Vantaca then layered HOAi. Eight years in, we run a bigger portfolio with more certainty—and service that meets residents in the moment.”

Lisa Turner Chief Executive Office, Silverleaf Management Group

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