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Case Study

Growth Without Trade-Offs: RedBrick Retains 93% of Customers While Scaling with Vantaca + HOAi

30 % community growth without significant staff increases
90 %+ faster A/P processing due to automation
2 .5 hours per day freed up for lead accountant
93 % customer retention retained through growth phases
RedBrickLogo_ClrHoriz

Headquarters: Lombard, IL 

The Challenge

In 2023, RedBrick’s lean team was managing a growing portfolio with a patchwork of tools and manual processes. Work lived in email threads, invoice stacks, and the heads of long-time staff. With Vantaca, RedBrick finally had the structure to scale confidently.

With the addition of HOAi in 2025, workflows got supercharged—removing bottlenecks, speeding up decisions, and creating even more capacity to scale without extra headcount. 

 

Key Challenges Included:

  • Fragmented work: Email chasing for fee waivers, closings, and homeowner questions.
  • Manual A/P: Re-keying invoice data; ad-hoc manager approvals.
  • Inconsistent handoffs: Knowledge trapped in inboxes and individual heads. 

The Results: 

  • Growth without trade-off: Redbrick experienced 30% community growth without sacrificing their 93% retention rate.
  • A/P automation: Processing 1,500 invoices/week now takes 15–45 sec each, cutting the lead accountant’s workload from 3+ hrs → 30 min/day.
  • Faster research & support: AI tools instantly surface ledger history and preload closing data for quicker approvals and standardized responses.
  • Frictionless onboarding: Portal key requests for large go-lives are now auto-validated and fulfilled, reclaiming what once took days of all-hands support. 
todd_short

Vantaca gave us the structure—and HOAi shows us how to use that structure even better. The goal isn’t to replace people, it’s to remove the schlep work. When the AI gets it right 99.9% of the time, our team can focus on what matters most: growing without burning out and delivering great experiences to our communities.

Todd Short Director of Business Development & Chief Technology Officer

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