Residents don't stop calling at 5 PM. Keys Property Management decided their team shouldn't have to answer every call, so they delegated after-hours to HOAi Voice. Now routine requests get resolved on the call, and the on-call manager only hears about true emergencies.
Join Mike Guerin and MacKenzie Duff of HOAi for a conversation with Scott Headrick, CEO and President of Keys Property Management Enterprise, about what it's like to run after-hours this way: what surprised them, how it changed the on-call experience for their team, and what they'd tell a company considering it.
We'll also preview new HOAi Voice capabilities that resolve resident requests during the call, including Vantaca Home password resets, one-click payment links for current balances, and contact information updates.
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